Return and refund policy

At Motherloft, we stand behind the design, quality, and craftsmanship of all our products. We want you to feel completely confident in your purchase, which is why we offer an easy 30-Day Risk-Free Return & Exchange Policy across our entire store.

If you or your family are not completely satisfied with your order, we are here to help make your return or exchange as simple as possible.

1. 30-Day In-Home Trial

  • Window: You have 30 calendar days from the verified delivery date shown by your tracking number to initiate a return or exchange.

  • Condition: To qualify for a full refund, returned items must be in good, clean condition, free of permanent damage or heavy stains, and returned with all original parts, accessories, inserts, and bundled items included with the product.

  • Restocking Fees: We charge $0.00 in restocking fees.

2. Free Exchanges

Need a different size, variant, or color?

  • We offer 100% Free Exchanges on eligible products within the 30-day trial period.

  • Reach out to our team at support@motherloft.com with your order number and the replacement variant you would like.

  • We will guide you through the quick exchange process and prepare your replacement.

3. Damaged, Defective, or Incorrect Deliveries

We inspect our products before dispatch, but transit damage or order mix-ups can happen:

  • If an item arrives damaged, defective, or incorrect, please notify us within 7 business days of delivery.

  • Contact support@motherloft.com with:

    1. Your Order Number (e.g., #ML-1001);

    2. A brief explanation of the problem; and

    3. A clear photo or short video showing the defect, damage, or incorrect item.

  • Upon verification, we will issue an immediate free replacement or process a full refund. You will never be charged return shipping fees for items that arrive defective or incorrect.

4. How to Initiate a Return

  1. Email Us: Send an email to support@motherloft.com with the subject line "Return Request - [Your Order Number]".

  2. Receive Return Authorization: Our customer support team will reply within 24–48 hours with a Return Merchandise Authorization (RMA) and designated return instructions.

  3. Pack Your Items: Securely pack the item along with all original components, accessories, and product boxes.

  4. Ship Your Package: Ship the parcel using a trackable shipping service and reply to our support email with the return tracking number.

Note: Returns sent without prior authorization or tracking may experience processing delays.

5. Refund Processing

  • Inspection: Once your return arrives at our facility, it will be inspected within 2 to 3 business days.

  • Approval & Credit: Once approved, your refund will be applied directly to your original payment method (Credit Card, Debit Card, PayPal, or Shop Pay).

  • Bank Clearance: Most banking institutions and card issuers post refunds within 3 to 7 business days. If your refund is not visible after 10 business days, please check with your financial institution first as processing times can vary.

6. Order Cancellations & Modifications

Our order processing system sends orders to fulfillment shortly after checkout:

  • If you need to make changes or cancel an order, email support@motherloft.com immediately.

  • Once a tracking number is generated and the carrier has received the shipment, the package cannot be canceled in transit. You may simply return the item upon arrival in accordance with our 30-day return policy.

7. Contact Us

For all questions regarding returns, exchanges, or order support, please reach out directly:

Email: support@motherloft.com

Website: https://motherloft.com